Privacy Policy

Welcome to FTMS Care (Future Technologies for Medical Services). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ftmscare.com/ or use our telehealth services. Please read this policy carefully.

We use the information we collect to: provide and manage telehealth consultation services; verify your identity and process payments; enable licensed physicians to review your medical history and deliver accurate diagnoses; send you consultation summaries and prescriptions; improve and personalize our services; comply with applicable laws and regulations in the Kingdom of Saudi Arabia.

We do not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances: with licensed physicians and pharmacists directly involved in your care; with authorized service providers who assist in operating our platform (under strict confidentiality agreements); and with competent government or judicial authorities in the Kingdom of Saudi Arabia when required by a formal legal request or court order.

All consultation sessions — including audio calls, video calls, and text chats — are recorded and stored for quality assurance, medical record-keeping, and legal compliance purposes. By using our services, you acknowledge and consent to this recording.

We apply industry-standard security measures to protect your data, including encryption of sensitive information at rest and in transit, restricted access controls for staff, and regular security audits. While we strive to protect your data, no electronic transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal and medical data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. You may request deletion of your account and associated data by contacting us directly.

You have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities. To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.